Additionally, FabSoft’s Postal Sorting will match addresses against the change of addresses that are on file with the USPS. The database maintains change of address information for people and businesses that have moved within the past 48 months. This feature lets you avoid delays from the regular USPS mail-forwarding process and updates your database with your clients’ current addresses. FabSoft's Postal Sorting maintains the most up-to-date USPS certified postal data available. Change of address information is downloaded on a weekly basis; and any new ZIP code, street, city, and other major changes are updated from the USPS - guaranteeing that the validations and corrections made are the most recent and reliable in the industry. This enables organizations to confidently proceed with all of their vital business deliveries.
The Inefficient Mailing Process WITHOUT FabSoft’s Postal Sorting
In a healthcare environment, patients must complete forms with their information upon arrival. The written information is then used by Accounts Receivable to generate an invoice that will be mailed to the patient’s home. The information written on these forms is not always easy to read, and there is a possibility that a patient may accidentally omit important data. If incorrect address information is used to mail the invoice, it could take up to several weeks until the invoice is sent back to the hospital and the error is discovered. At this point, the Collections Department would already be involved since it is assumed that the patient is neglecting payment - but actually, the patient never even received the invoice. By the time the issue is resolved, valuable time and money are already lost due to involving the Collections Department, tracking down the correct patient information, and having to reprocess and re-mail the invoice to the patient.
The Efficient Mailing Process WITH FabSoft’s Postal Sorting
Upon printing your forms, invoices, direct mail campaign, etc, addresses are sent to a website where each address is validated and sorted. Incorrect addresses are intelligently recognized and corrected. Common issues are detected, such as when someone moves, if a street name changes, a common misspelling occurs, or when to provide a standard abbreviation. As each address is validated, it is assigned with mailing industry information codes (ZIP Codes, Delivery Point, Carrier Route, Line of Travel, etc.) which help in expediting delivery. They are also CASS-certified, which qualifies it for USPS mail automation discounts of up to 9.5 cents per mail piece.
ROI with Postal Sorting - Eliminate Returned Mail
According to the USPS, 3% of non-automated mail is returned as Undeliverable-as-addressed.* At that rate, if a company was mailing 100,000 invoices, 3,000 of those invoices would be returned. The company would then have to research the correct addresses, update their records and re-print and re-mail the invoices. An employee could spend as much as 5 minutes handling each mail piece, resulting in up to 250 hours to process the 3,000 invoices. At an avergage pay rate of $10 per hour, a company would lose $2,500 in administrative costs. Additionally, the company would lose approximately $900 from re-printing the invoices, as well as $1,230 in postage costs. All together, the company would lose $4,630. With FabSoft's Postal Sorting, the company would not have to face these costs since 0% of mail is returned.
*Based on average UAA mail volume percentages reported in the USPS® Undeliverable-as-Addressed (UAA) Mail Cost Study Executive Summary. Postage calculated based on First-Class Mail™ rate for nonautomated mail @ 41 ¢ per mail piece.