Professional Services SupportFabSoft's success has always been acknowledged for our outstanding customer service and product support. We have highly trained engineers who are foundationally knowledgeable at finding the problem, accessing the problem, and providing additional solutions to ensure that the user experience is as friendly as possible. Below are some of the support options that are available to help you get started on submitting a support incident to our Professional Services department.

**PLEASE NOTE** FabSoft Is No Longer Offering Support For Reform Version 12 And Effective January 1, 2016, FabSoft Will No Longer Support Reform Version 14. Currently, Support Will Only Be Given to Reform Version 15 software.


Contact Your Reseller

Our resellers are typically knowledgeable of our product. Since they are also more familiar with how you are using the software, they may be able to help you with your questions.


FabSoft Support Forum

Our free Support Forum is where you can post an issue and members of FabSoft's Support Team will respond promptly. You can also browse through the forum and see if any previous postings contain helpful information. The more detail you provide us in your question or issue, the more efficiently we will be able to help you.


Purchase A Support Incident

(To use this option, you must have Reform V15)

Support incidents are only for those that are having issues with products that have already been installed and were working at one point. Once purchased, a representative from FabSoft will contact you to resolve your issue. Support incidents are $250 per incident and include up to three hours of support (per incident). For assistance with installation, configuration, and making changes to workflow, FabSoft offers Consultation and Scope of Work requests (detailed below).


FabSoft Consultation

(To use this option, you must have Reform V15)

FabSoft Consultation is given per hour and is for those that need assistance with making any changes or additions to their workflow. A representative from FabSoft will contact you to provide reasonable guidance and direction. Assistance is given on a best effort basis and FabSoft cannot guarantee that every support request will be resolved. The minimum block of time you can purchase is (5) hours. Contact FabSoft Sales 973.767.2100 or [email protected] to purchase Consultation.

VIEW TERMS & CONDITIONS FOR CONSULTATION


Request A Scope Of Work (SOW)

(To use this option, you must have Reform V15)

Scope of Work (SOW) requests are generally for new implementations or performing major changes to a workflow (over 15 hours of work). A representative from FabSoft will work with you in order to clearly define the desired workflow and collect data samples. A FabSoft engineer will review the request and then create a Scope of Work. The SOW will outline your expectations and provide you with the list of required software components along with a price for our Professional Service team to turn-key the implementation. We will guarantee our work and that it will be completed for the price disclosed in the SOW. This can take up to 10 business days to complete. Contact FabSoft Sales 973.767.2100 or [email protected] to request a Scope of Work.


Product Reactivation

 


Product Documents

Contact Us

Contact FabSoft to learn how our workflow solutions can fit your business needs.

Click here or call 973.767.2100 x 1